Bookings cancelled before the shipment's booking cut-off date are eligible for a partial refund of the transhipping fee, minus non-refundable payment processing fees (2–4%, per the Pricing page).
Once the cut-off date has passed, the booking is considered confirmed and committed to that shipment. Cancellations after cut-off are generally non-refundable, since Siam Tranship has already coordinated with the Thai seller and reserved cargo space.
If the Thai seller fails to deliver fish to the consolidation point by the cut-off, the booking may be moved to the next available shipment at no extra charge. If the buyer does not wish to wait, standard cancellation terms apply.
Delays caused by airlines, customs, weather, or carriers do not themselves entitle a refund — see the Shipping Policy. Siam Tranship will offer to move the booking to the next available shipment date.
Contact Siam Tranship via the Contact page with your booking reference before the applicable deadline.
