Privacy Policy

Customer-provided:

• Full name, email, phone/WhatsApp/LINE
• USA delivery address (street, city, state, ZIP)
• Thai seller name and contact
• Fish details from the booking form
• Payment information (processed via payment provider — full card details are not stored)

Collected automatically:

• IP address, browser type/version, device type
• Pages visited and time on page
• Referring site

• Booking processing and shipment coordination
• Payment processing
• Customer communication (confirmations, updates, inquiries)
• Service improvement
• Legal compliance

No unsolicited marketing — marketing emails only with explicit opt-in.

We share data with:

• Shipping and logistics partners
• Payment processors (e.g. Stripe, PayPal)
• Customs / compliance authorities where required
• Delivery providers
• The Thai seller identified in your booking, to coordinate the shipment

We never sell your data to third parties for marketing or advertising.

We keep data as long as necessary for the stated purposes and legal, accounting, or reporting requirements — booking records are typically retained a minimum of 2 years. Deletion requests are possible, subject to legal retention rules.

We use PCI-compliant payment providers and do not store full card details. We apply reasonable technical and organizational safeguards, though no method of transmission is 100% secure.

You may request access, correction, deletion (subject to legal retention), restriction, or portability of your data. Send requests via the Contact page — we respond within 30 days.

We use essential cookies (session/booking form state) and analytics cookies (e.g. Google Analytics). You can control these via your browser settings; disabling essential cookies may break functionality.

This policy may change at any time. The updated date will be posted on this page.

Questions about this policy? Contact info@siamtranship.com.